Collection: Shine into Autumn: March Savings on Elegant Jewelry & Timepieces

Satisfaction Guarantee:

• Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange.

Conditions for Returns:

• Items must be returned in their original condition and packaging, unworn and unused.
• Custom-made or personalized items are not eligible for returns unless they arrive damaged or defective.
• Sale items are final sale and cannot be returned or exchanged.

Return Process:

1. Contact our customer service team at returns@myartistryjewelry.com to initiate a return. Please provide your order number and reason for the return.
2. Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
3. Pack your item securely in its original packaging, including all original documentation and accessories.
4. Ship the item back to us using our trackable shipping method. We recommend purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping.

Refunds:

• Once we receive your return and inspect the item, we will process your refund. You will be notified via email when your return is received and your refund is processed.
• Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear on your account.

Exchanges:

• If you wish to exchange an item, please contact our customer service team to arrange the exchange. We will provide instructions on how to return the original item and send out the replacement once we receive the return.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at support@myartistryjewelry.com with your order number and a photo of the damaged item. We will arrange for a replacement or a full refund.

Order Processing Time:

• Orders are processed within 1-2 business days. Orders placed after 5 PM will be processed the next business day. Please note that we do not process orders on weekends or holidays.

Domestic Shipping:

• Standard Shipping: Free for orders over R1499. Orders under R1499 will incur a flat rate of R75. Estimated delivery time is 3-5 business days.

International Shipping:

• We ship to select countries. International shipping rates and delivery times vary based on the destination. Please refer to the shipping calculator at checkout for accurate rates and times.
• Customers are responsible for any customs duties or taxes that may apply outside South Africa.

Order Tracking:

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website.

Returns and Exchanges:

• If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange. Items must be in their original condition and packaging. Please contact our customer service team to initiate a return.

Welcome to My Artistry Jewelry! Here, you can track the status of your order in real-time. Simply enter your order number and email address below.

How It Works:

1. Enter Your Details: Fill in your order number and the email address you used during checkout.
2. Submit the Form: Click the "Track Order" button to submit your request.
3. View Order Status: You will be redirected to a page showing the current status of your order, including shipment progress and estimated delivery date.

At My Artistry Jewelry, we offer a variety of payment methods to make your shopping experience convenient and secure. You can choose from the following options at checkout:

• Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, Discover, and TymeBank.
• PayPal: Securely pay with your PayPal account.
• Apple Pay: Use Apple Pay for a quick and secure checkout on supported devices.
• Google Pay: Pay easily with Google Pay on supported devices.
• Bank Transfer: Make a direct bank transfer. Your order will be processed once the payment is confirmed.

Note: All transactions are processed through secure payment gateways to ensure your information is protected.

Introduction

At My Artistry Jewelry, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you visit or make a purchase from www.myartistryjewelry.com

Information We Collect

Personal Information: When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

How We Use Your Information

We use the Order Information that we collect to:

• Process and fulfill your orders.
• Communicate with you regarding your order.
• Screen orders for potential risk or fraud.
• Provide you with information or advertising related to our products or services when in line with the preferences you have shared with us.

We use the Device Information that we collect to:

• Help us screen for potential risk and fraud.
• Improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site).

Sharing Your Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here.

Your Rights

You have the right to access, correct, update, or delete your personal information. If you would like to exercise any of these rights, please contact us at reportfraud@myartistryjewelry.com

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

These terms and conditions outline the rules and regulations for the use of My Artistry Jewelry Website, located at Boksburg.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use My Artistry Jewelry if you do not agree to take all of the terms and conditions stated on this page.

Terminology:

• The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice and all Agreements: The person logging on this website and compliant to the Company’s terms and conditions.

Cookies:

• We employ the use of cookies. By accessing My Artistry Jewelry, you agreed to use cookies in agreement with My Artistry Jewelry's Privacy Policy.

License:

• Unless otherwise stated, My Artistry Jewelry and/or its licensors own the intellectual property rights for all material on My Artistry Jewelry. All intellectual property rights are reserved. You may access this from My Artistry Jewelry for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from My Artistry Jewelry
• Sell, rent, or sub-license material from My Artistry Jewelry
• Reproduce, duplicate, or copy material from My Artistry Jewelry
• Redistribute content from My Artistry Jewelry

User Comments:

• This Agreement shall begin on the date hereof.
• Certain parts of this website offer the opportunity for users to post and exchange opinions and information in certain areas of the website. My Artistry Jewelry does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of My Artistry Jewelry, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, My Artistry Jewelry shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
• My Artistry Jewelry reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes a breach of these Terms and Conditions.

Hyperlinking to our Content:

• The following organizations may link to our Website without prior written approval:

iFrames:

• Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability:

• We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy:

• Please read Privacy Policy.

Reservation of Rights:

• We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

• If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

Disclaimer:

• To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

1. What materials are your jewelry made of?
Our jewelry is crafted from high-quality materials such as sterling silver, 14k and 18k gold, platinum, and various gemstones. Each product page provides detailed information about the materials used.

2. How should I care for my jewelry?
To keep your jewelry looking its best, avoid contact with harsh chemicals, perfumes, and lotions. Store your pieces in a jewelry box or pouch when not in use, and clean them regularly with a soft cloth.

3. Do you offer custom or personalized jewelry?
Yes, we offer custom and personalized jewelry options on certain designs. Please contact our customer service team at support@myartistryjewelry.com for more information and to start the design process.

4. What is your return policy?
We offer a 30-day money-back guarantee on all eligible items. Items must be returned in their original condition with all packaging and tags attached. Custom or personalized items are not eligible for returns. Please refer to our Money-Back Guarantee page for more details.

5. How can I track my order?
You can track your order by visiting our Track Order page. Enter your order number and email address to view the current status of your shipment.

6. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and bank transfers. All transactions are processed through secure payment gateways to ensure your information is protected.

7. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping fees and delivery times vary based on the destination. Please refer to our Shipping Policy page for more information.

8. How can I contact customer service?
You can reach our customer service team via email at info@myartistryjewelry.com or by phone at +27 68 229 5191. Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM.

9. Are your products ethically sourced?
Yes, we are committed to ethical sourcing practices. We work with suppliers who adhere to strict ethical standards to ensure that our materials are responsibly sourced.

10. Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping on all orders. You can select the gift wrapping option during checkout.

Customer Service Hours:

• Our customer service team is available Monday to Friday, 9 AM to 5 PM SAST. We are committed to providing excellent service and will respond to your inquiries as quickly as possible.

Email:

• For general inquiries, please email us at support@myartistryjewelry.com We aim to respond to all emails within 24 hours.

Phone:

• You can reach us by phone at (+27) 229-5191 during our customer service hours. Our friendly team is ready to assist you with any questions or concerns.

Live Chat:

• For immediate assistance, use our live chat feature available on our website during business hours. Look for the chat icon in the bottom right corner of your screen.

Social Media:

• Follow us on social media for the latest updates, promotions, and news:

Mailing Address:

• If you need to send us any documents or returns, please mail them to:
  My Artistry Jewelry
  8856 Khulon crescent
  Boksburg, Gauteng
  South Africa, 1475

Contact Form:

• Alternatively, you can use our contact form on the website. Simply fill out your name, email address, and message, and we'll get back to you as soon as possible.